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Getting support

Where to ask for help and what to include so we can resolve issues fast.

Most issues already have a path in these docs. When they do not, write to hello@evonx.ai with enough context that we can reproduce the problem without a round of "which project?".

Try this first

  • The page that matches the task — publish, previews, GitHub, Shopify — in the sidebar.
  • A failing preview: open the logs, then Analyse & Fix.
  • Credits and preview slots: Fair use & limits and pricing.

Email hello@evonx.ai

Include all of the following that you have:

  1. The Workspace ID from Settings → Workspace (you can copy it from that field).
  2. The business or project name, and whether this is a preview, a published EvonX address, or a custom domain.
  3. What you did, what you expected, and what happened instead — one short sequence, not a novel.
  4. A screenshot or the last lines of the preview logs when the failure is on screen.

Other inboxes

  • security@evonx.ai — suspected vulnerabilities or account takeover. Do not file those as ordinary product bugs.
  • legal@evonx.ai — DPA countersign, procurement paper. See Data & privacy.

Last updated: September 4, 2026