Getting support
Where to ask for help and what to include so we can resolve issues fast.
Most issues already have a path in these docs. When they do not, write to [email protected] with enough context that we can reproduce the problem without a round of "which project?".
Try this first
- The page that matches the task — publish, previews, GitHub, Shopify — in the sidebar.
- A failing preview: open the logs, then Analyse & Fix.
- Credits and preview slots: Fair use & limits and pricing.
Email [email protected]
Include all of the following that you have:
- The Workspace ID from Settings → Workspace (you can copy it from that field).
- The business or project name, and whether this is a preview, a published Evonx address, or a custom domain.
- What you did, what you expected, and what happened instead — one short sequence, not a novel.
- A screenshot or the last lines of the preview logs when the failure is on screen.
Other inboxes
- [email protected] — suspected vulnerabilities or account takeover. Do not file those as ordinary product bugs.
- [email protected] — DPA countersign, procurement paper. See Data & privacy.
Related
Last updated: September 4, 2026