Read the criteria, not the headline
Every lender publishes a rate and hides the rules in a criteria guide. Our advisers read the guide before a case is submitted, which is why fewer of ours are declined.
Hearthgate was started by two former lender underwriters who wanted to sit on the borrower's side of the table. Eleven years on, thirty advisers work from a converted canal warehouse in Ancoats.
They are written on a card at each desk, and our compliance team checks case notes against them every month.
Every lender publishes a rate and hides the rules in a criteria guide. Our advisers read the guide before a case is submitted, which is why fewer of ours are declined.
We put fees, early repayment charges and the rate after the deal ends side by side, so the cheapest monthly figure is never mistaken for the cheapest mortgage.
You speak to the same person from the first call until completion, and they remain your contact when the rate ends years later.
A short history for anyone who likes to know who is advising them.
Nadia Rahman and Colm Doherty leave a high-street lender and take their first client referral from a local estate agent.
The firm gains access to the full range of lenders and drops the small panel of favourites it used in its first years.
Clients upload payslips and bank statements to an encrypted folder, ending the habit of photographing paperwork on a kitchen table.
Every client now receives a reminder and a comparison nine months before their rate ends, whether they have asked or not.
Each adviser holds a specialism, so ask for the one closest to your situation.
Call during office hours and we will answer a couple of questions without opening a file or running a single credit check.