The customer picks, we explain
We never steer toward the carrier that pays us the most. Every proposal lists at least three options and the reasons we ranked them as we did.
Lanternhill opened in 1998 above a hardware store in Clintonville. Today twelve licensed agents serve central Ohio, and the owner's mother still reads the Monday claims report.
These are pinned to the wall of the quoting room, and new agents are asked to read them aloud on their first day.
We never steer toward the carrier that pays us the most. Every proposal lists at least three options and the reasons we ranked them as we did.
During business hours a licensed agent, not a menu, takes your call. After hours, a recorded guide points you to the carrier's emergency desk.
Before anyone signs we walk through the three exclusions most likely to affect them, using the exact wording from the policy.
A short record of how the agency grew without ever becoming a call centre.
Founder Elena Marsh writes her first home policy for a neighbour whose basement flooded the week before.
Restaurants and contractors ask for help with workers' compensation, and Lanternhill hires its first commercial specialist.
The agency adds three regional mutuals so rural customers can find cover that national brands decline.
Customers get a short message at each stage of a claim, written by the agent who owns the file.
Three of the twelve agents, each with a specialty you can ask for by name.
Bring last year's renewal notice. If we cannot improve it, you get a coffee and a clear conscience.