Standard
Included with every plan.
$0 / month
- Phone, chat and email
- Engineer visit within 3 days
- Router replaced if it fails
Support plans
Pick the level of help that suits your home.
Everyone gets the same agents and the same phone line. The plans differ in how quickly an engineer can visit and whether we cover the equipment you own, so choose by how much you depend on your connection.
Support plans
Priced per month and added to your internet plan. Cancel any time before the next bill.
Two months free when paid for a year
Plus
For working from home.
$6 / month
- Engineer visit within 24 hours
- Cover for equipment you own
- Callback instead of waiting
Priority
For small businesses at home.
$14 / month
- Engineer visit the same day
- Dedicated line to a senior agent
- Mobile data backup during outages
About the plans
Can I change plan whenever I like?
Yes. Upgrades start at once, and a downgrade starts with your next bill.
What counts as the same day?
A request raised before 14:00 on a weekday is visited before 20:00 the same day. Later requests are booked for the first slot the next morning.
Is the router covered if I damage it?
Standard covers faults. Plus and Priority also cover accidental damage, up to two replacements a year.