About

Newsrooms taught me to cut. Customers taught me what to keep.

I spent three years on a night business desk trimming reporters' copy to fit the page. Agency work came next, where I noticed the pages that won tests used the customer's words, not ours. Going independent let me build a whole method around that.

Joana interviewing a customer by video

Before the freelance years

  1. 2016 – 2020

    Senior copywriter · Farol Digital

    Wrote and tested pages for telecom and travel clients, and ran the agency's first customer interview programme.

  2. 2013 – 2016

    Sub-editor · Jornal da Ribeira

    Cut other people's sentences in half every night on the business desk. Best training a copywriter can get.

Things I will always do

Quote real customers

Every claim on the page links back to an interview, a review or a support ticket.

Hit the agreed date

If research runs late, I tell you on the day it happens, with a new plan.

Keep it legal

No fake scarcity, no invented reviews, no small print that contradicts the headline.

Sound like a fit?

A short call is the quickest way to find out whether I am the right writer for your page.