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Lumen Jar

Backer support

How the Lumen Jar team keeps backers updated from prototype photos to the first shipping pallet.

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Lumen Jar services

How we work

  1. 01

    Weekly build photos

    We post jar assembly, solar tests and packing mock-ups in the backer hub every Friday.

  2. 02

    Fulfillment in pledge order

    Rewards ship in backer-number order with tracking the day a pallet leaves Portland.

  3. 03

    Sizing and care

    Our two-person support team answers charging and dimming questions within one business day.

  4. 04

    Stretch goals

    If we beat the goal, backers vote on a warmer LED module funded by the overrun.