Stuck on a form? A real person will walk you through.
The MyTamarack help team answers by phone, chat and in person at libraries. They can see your request, never ask for passwords and stay with you until the form is submitted.
The five problems we hear most
I forgot my password
Use the reset link on the sign-in page. The code arrives within a minute at your mobile number on file.
The upload will not accept my photo
Photos must be JPG or PNG under 8 megabytes. A phone's default camera setting is usually fine.
My payment failed
Check the card's online-payment setting with your bank, then retry. Nothing is charged until you see a receipt.
My request seems stuck
Look at the status page: it names the office and the next step. After ten days, press the nudge button.
I do not speak English well
Interpreters are available by phone in 18 languages, and forms can be viewed in six.
When someone is available
- Weekdays
Phone and chat · 07:00 to 19:00
Calls are answered in under two minutes on average.
- Saturdays
Library help desks · 10:00 to 14:00
Staff sit with you at a public computer and finish the form together.
- Evenings
Email replies · Next morning
Messages sent after 19:00 receive a reply by 09:00.