Broadline Auto Group started in 1987 when Elaine and Marco Broadline leased a six-bay garage on Hilliard Rome Road and sold three used sedans the first month. Today the group keeps forty-two new and certified units on the lot, but the rule is the same: every customer leaves with a recon binder, a printed Carfax and a copy of every document they signed. Advisors are salaried with bonuses tied to satisfaction scores, not gross profit, and the F&I office publishes menu pricing before anyone sits down.

You will talk to these people—not a mystery manager behind a curtain.
Three used sedans sold the first month with handwritten inspection sheets.
New-vehicle franchise and a dedicated detail lane opened beside the service department.
Certified inventory capped tire age at eighteen months and required brake photos in every binder.
Customers could reserve online; test drives still encouraged with airport shuttle pickup.