Deskline IT keeps twenty- to two-hundred-seat businesses running with a named helpdesk, patch windows that respect retail hours and onsite engineers who already know your Wi-Fi closet. We monitor laptops, servers and Microsoft 365 tenants, document every password rotation and show you ticket volume in plain English — not a wall of unread email threads.
Onboarding includes asset discovery and a written SLA in week one.
SMBs we support today
We are not a software vendor reselling seats — Deskline IT is people, runbooks and monitoring aimed at owners who need phones answered and printers fixed before the morning rush.
Humans answer in under twenty minutes for priority-one issues; everything else is triaged with clear severity labels your staff can understand.
Written response and resolution targets by severity, with monthly reports that show breaches and what we changed to prevent repeats.
Every ticket shows site contacts, warranty dates and last onsite visit so a new engineer does not start from zero.
Windows and macOS policies, BitLocker escrow and patch rings that pause during month-end close.
MFA enforcement, phishing simulations and quarterly access reviews bundled into every managed seat.
License hygiene, shared mailbox rules and Teams governance without opening a separate vendor ticket.
Filter open work the way our desk lead does — by SLA risk, site and whether someone is already onsite.
4 tickets
Registers cannot reach the card terminal VLAN; engineer en route with spare switch.
Hygienist starts Monday; device imaged, needs Entra join and printer mapping.
AP showing high retry rate; tech replacing PoE injector on ladder now.
FileVault key escrow verified; remote session scheduled before board dinner.
Per-user pricing with transparent onsite blocks and after-hours rules.
Remote-only advisory for teams under ten seats.
€0/ month
Full helpdesk, monitoring and patch management per user.
€49/ month
Includes onsite hours, vCIO roadmap and security workshops.
€149/ month
“Our hotel group finally has one number for Wi-Fi, tills and email — and a report that proves response times.”
“Deskline imaged fifteen laptops before our clinic expansion opened. No surprise invoices.”
“They documented our server closet with photos. The next engineer knew exactly which cable was which.”
Composite quotes from fictional clients.
What SMB owners ask before they hand us their keys.
We run a structured takeover: discovery, parallel monitoring for two weeks, then cutover with a rollback plan.
Keep your Microsoft agreements; we administer tenants and report waste without forcing a reseller change.
Managed plans include a monthly onsite block; Premium adds project days with written scopes before work starts.
EU collectors with encrypted agents; no broad RDP exposure to the public internet.
Yes. Laptop policies, conditional access and shipping kits for remote hires are part of standard onboarding.
Book a one-hour walkthrough of your stack. We will return a written SLA proposal and a ticket import plan within five business days.
Tell us seat count, sites and what keeps breaking. Deskline IT does not transmit quotes from this preview.