---
title: "Getting support"
description: "Where to ask for help and what to include so we can resolve issues fast."
url: https://evonx.ai/docs/trust/getting-support
locale: en
updated: 2026-09-04
---

# Getting support

Where to ask for help and what to include so we can resolve issues fast.

Most issues already have a path in these docs. When they do not, write to
**hello@evonx.ai** with enough context that we can reproduce the problem
without a round of "which project?".

## Try this first

- The page that matches the task — publish, previews, GitHub, Shopify — in the
  sidebar.
- A failing preview: open the logs, then
  [Analyse & Fix](/docs/preview-and-debug/analyse-and-fix).
- Credits and preview slots:
  [Fair use & limits](/docs/trust/fair-use-and-limits) and [pricing](/pricing).

## Email hello@evonx.ai

Include all of the following that you have:

1. The **Workspace ID** from **Settings → Workspace** (you can copy it from that
   field).
2. The business or project name, and whether this is a preview, a published
   Evonx address, or a custom domain.
3. What you did, what you expected, and what happened instead — one short
   sequence, not a novel.
4. A screenshot or the last lines of the
   [preview logs](/docs/preview-and-debug/reading-logs) when the failure is on
   screen.

> **Warning**
> Strip API keys, customer PII, and session cookies from screenshots and logs
> before you send them. Rotate a leaked secret on
> [project secrets](/docs/launch/secrets-and-in-app-ai) first.

## Other inboxes

- **security@evonx.ai** — suspected vulnerabilities or account takeover. Do not
  file those as ordinary product bugs.
- **legal@evonx.ai** — DPA countersign, procurement paper. See
  [Data & privacy](/docs/trust/data-and-privacy).

## Related

- [Account & security](/docs/trust/account-and-security)
- [Troubleshoot previews](/docs/preview-and-debug/troubleshoot-previews)